Terms of Use

1. The Service

PULSE by QIYAS AI is a cloud-based feedback and evaluation platform. It lets organizations build survey and AI-interview templates, send them to employees, customers, suppliers and other audiences, collect responses and documents, and use artificial intelligence (“Basira”) to analyze that input and fill reports and dashboards.

Each Customer receives its own logically isolated workspace (a “tenant”). The Service is offered on the plans described on our pricing page, including a time-limited free trial.

2. Accounts and workspace owners

The person who creates a workspace becomes its owner and is responsible for inviting users, assigning roles and keeping account credentials confidential. The Customer is responsible for all activity that occurs under its workspace and must notify us promptly of any unauthorized use.

Users must provide accurate registration details and be at least 18 years old. Each user account is personal and may not be shared.

3. Acceptable use

You agree not to:

• use the Service in violation of any applicable law, including the laws of the Kingdom of Saudi Arabia;
• send surveys or interviews to people you do not have a lawful basis to contact, or collect personal data without a lawful basis;
• attempt to gain unauthorized access to the Service, other tenants or our infrastructure, or to probe, scan or test its vulnerability without written permission;
• reverse-engineer, copy, resell or sublicense the Service, or use it to build a competing product;
• attempt to identify respondents in campaigns marked anonymous, or to work around the anonymity threshold;
• use the Service to make decisions about individuals that produce legal or similarly significant effects without meaningful human review.

4. Customer data

The Customer retains all rights to the data it uploads, collects or generates in its workspace (“Customer Data”), including templates, audiences, responses, interview recordings and transcripts, uploaded files and reports. The Customer grants Qiyas a limited licence to host, process and display Customer Data solely to provide, secure and improve the Service in accordance with these Terms and our Privacy Policy.

The Customer is the data controller for personal data it processes through the Service, including respondents’ data; Qiyas acts as a processor on the Customer’s documented instructions. The Customer is responsible for informing respondents and for having a lawful basis for the processing.

5. AI-generated content and human oversight

Basira generates interview questions, summaries, themes, sentiment, report content and recommended actions (“AI Output”). AI Output is provided as a draft to support human decision-making. It may be inaccurate or incomplete and must be reviewed by a qualified person before it is published, relied upon or used in decisions about an individual.

Scores are calculated from the answers respondents give; the AI does not alter them. Customer Data is not used to train AI models that serve other customers.

6. Fees, trials and cancellation

Paid plans are billed monthly or yearly in advance at the prices shown at the time of purchase, based on the response allowance of the plan. Fees are exclusive of VAT and other applicable taxes.

Free trials last the number of days shown when the workspace is created and require no payment card; when a trial ends, continued use requires a paid plan. Either party may cancel a subscription with effect from the end of the current billing period. Fees already paid are non-refundable except where required by law.

7. Confidentiality

Each party will keep the other party’s confidential information confidential and use it only to perform under these Terms. This obligation does not apply to information that is public, independently developed, or lawfully received from a third party, and survives termination for three years.

8. Intellectual property

The Service, including its software, models, designs and documentation, is owned by Qiyas and its licensors and is protected by intellectual property laws. Except for the rights expressly granted in these Terms, no rights are transferred. Feedback you provide may be used by Qiyas without restriction.

9. Availability, support and changes

We aim to keep the Service available at all times, excluding scheduled maintenance announced in advance. Support is provided by email. We may modify or discontinue features with reasonable notice; material reductions in functionality give the Customer the right to terminate and receive a pro-rata refund of prepaid fees.

10. Warranties and limitation of liability

The Service is provided “as is”. To the maximum extent permitted by law, Qiyas disclaims all implied warranties, including fitness for a particular purpose, and does not warrant that AI Output will be accurate or that the Service will be uninterrupted or error-free.

Neither party is liable for indirect, consequential or special damages, or for loss of profits or data. Each party’s total liability under these Terms is limited to the fees paid by the Customer in the twelve months preceding the claim. These limits do not apply to breaches of confidentiality, misuse of Customer Data, or liability that cannot be limited by law.

11. Termination

We may suspend or terminate access immediately if the Customer materially breaches these Terms, fails to pay undisputed fees within 30 days of notice, or if required by law. The Service does not delete Customer Data automatically when a subscription ends; the Customer may ask Qiyas in writing to delete it.

12. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. The parties will first attempt to resolve any dispute in good faith; failing that, disputes are subject to the exclusive jurisdiction of the competent courts in Riyadh.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to workspace owners at least 30 days in advance by email or in-product notice. Continued use after the effective date constitutes acceptance.

14. Contact

Qiyas Technologies · Riyadh, Kingdom of Saudi Arabia · legal@qiyas.ai